Welcome to Elegance

Crimson Heath Hotel

Immerse yourself in an atmosphere of unparalleled luxury and sophisticated gaming. Discover a world-class resort in the heart of Bath, where timeless elegance meets exhilarating entertainment.

Location Bath, Somerset, UK

Experience Premium Casino & Spa

Amenities Michelin Dining, VIP Lounges

Responsible Play & Wellbeing

At Crimson Heath, your comfort and safety are our highest priorities. We are committed to providing a secure and responsible gaming environment for all our esteemed guests.

Empowerment

Stay In Control

We provide tools and resources to help you manage your gaming experience sensibly.

Personal deposit limits
Self-exclusion options
Activity monitoring statements

Assistance

Dedicated Support

Our highly trained staff is always available to offer guidance and professional assistance.

24/7 on-site support team
Confidential consultations
Direct links to external help

Security

Age Verification

We strictly enforce age limits to ensure a compliant and adult-only casino environment.

Strict 18+ policy enforced
Mandatory ID checks
Secure entry systems

Gaming & Entertainment

Step into our opulent casino floor and experience the thrill of premium gaming. From classic table games to exclusive private rooms, we offer an unforgettable evening.

The Floor

Main Casino Hall

A vibrant atmosphere featuring a wide array of classic and modern gaming options.

Extensive Roulette & Blackjack tables
State-of-the-art electronic terminals
Baccarat and Poker variants

Exclusivity

VIP Private Rooms

Discreet, high-stakes gaming environments tailored for our most discerning guests.

Dedicated private croupiers
Bespoke high-limit tables
Personalized concierge service

Leisure

Shows & Dining

Complement your gaming with exceptional culinary experiences and live performances.

Michelin-starred restaurant
Live jazz and acoustic sets
Premium cocktail bar & lounge

Privacy Policy

Last updated: June 2026

At Crimson Heath Hotel & Casino ("we", "us", or "our"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (crimsonheathhotel.com) or interact with our services, including our resort and casino facilities.

1. Information We Collect

We may collect personal data that you provide directly to us, including but not limited to:

Identity Data: Name, date of birth, gender, and identification documents (e.g., passport or driver's license for age verification).
Contact Data: Email address, telephone numbers, and residential address.
Financial Data: Payment card details and transaction history.
Usage Data: Information about how you use our website, products, and services.

2. How We Use Your Information

We use the information we collect primarily to provide, maintain, and improve our services. Specifically, we may use your information to:

Process reservations and manage your stay at our hotel or visits to our casino.
Verify your age and identity to comply with legal gambling regulations.
Communicate with you regarding bookings, promotions, and customer service inquiries.
Improve our website, marketing efforts, and the overall guest experience.

3. Disclosure of Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

Service providers and partners who assist us in operating our business (e.g., payment processors, IT support).
Law enforcement or regulatory bodies when required by law or to protect our legal rights.

4. Data Security

We implement robust security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no transmission of data over the internet or any wireless network is completely secure.

5. Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal data. You may also have the right to object to or restrict certain processing activities. To exercise these rights, please contact us using the details provided below.

6. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: concierge@crimsonheathhotel.com
Address: 1 Hensley Gardens, Bath BA2 2DS, UK

Terms of Service

Last updated: June 2026

Welcome to Crimson Heath Hotel & Casino. These Terms of Service govern your use of our website (crimsonheathhotel.com) and the services provided by our physical resort and casino. By accessing our site or visiting our premises, you agree to these terms.

1. Age Restrictions & Compliance

Access to the casino floor and participation in any gambling activities are strictly limited to individuals who are 18 years of age or older. We require valid photographic identification (such as a passport or driving license) for entry. We reserve the right to refuse entry or service to anyone unable to provide adequate proof of age.

2. Responsible Gambling

We are fully committed to promoting responsible gambling. Our staff are trained to identify signs of problem gambling. We provide self-exclusion programs and deposit limits. We encourage any guests who feel they may have a gambling problem to utilize these tools and seek professional help from organizations such as GamCare or Gamblers Anonymous.

3. Hotel Reservations & Cancellation

All room reservations are subject to availability and our booking terms. Cancellations must be made at least 48 hours prior to the scheduled arrival date to avoid a cancellation fee equivalent to one night's stay. Special event bookings or VIP packages may have different cancellation policies.

4. Casino Rules of Play

Guests must adhere to the specific rules of play for each game on the casino floor. Any disputes regarding game outcomes or payouts will be resolved by the casino management, whose decision shall be final and binding, subject to relevant regulatory oversight. Collusion, cheating, or the use of electronic devices at gaming tables is strictly prohibited and will result in immediate expulsion and potential legal action.

5. Dress Code and Conduct

We enforce a smart-casual dress code to maintain the elegant atmosphere of the Crimson Heath Hotel & Casino. We reserve the right to refuse admission to anyone wearing inappropriate attire. Furthermore, we expect all guests to conduct themselves in a respectful manner. Abusive or disruptive behavior towards staff or other guests will not be tolerated.

6. Liability

While we take every precaution to ensure the safety of our guests and their property, Crimson Heath Hotel & Casino shall not be held liable for any loss, damage, or injury sustained on our premises, except where such liability cannot be excluded by law.

Cookie Policy

Last updated: June 2026

This Cookie Policy explains how Crimson Heath Hotel & Casino uses cookies and similar technologies when you visit our website (crimsonheathhotel.com). It explains what these technologies are, why we use them, and your rights to control our use of them.

1. What are Cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners to make their websites work, or to work more efficiently, as well as to provide reporting information.

2. Why Do We Use Cookies?

We use first-party and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our website to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies enable us to track and target the interests of our users to enhance the experience on our properties. Third parties serve cookies through our website for advertising, analytics, and other purposes.

3. Types of Cookies We Use

Essential Cookies: These cookies are strictly necessary to provide you with services available through our website and to use some of its features, such as access to secure areas.
Performance and Functionality Cookies: These cookies are used to enhance the performance and functionality of our website but are non-essential to their use. However, without these cookies, certain functionality may become unavailable.
Analytics and Customization Cookies: These cookies collect information that is used either in aggregate form to help us understand how our website is being used or how effective our marketing campaigns are.
Advertising Cookies: These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.

4. How Can I Control Cookies?

You have the right to decide whether to accept or reject cookies. You can exercise your cookie rights by setting your preferences in the Cookie Consent Manager. The Cookie Consent Manager allows you to select which categories of cookies you accept or reject. Essential cookies cannot be rejected as they are strictly necessary to provide you with services.

You can also set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted.

5. Changes to This Cookie Policy

We may update this Cookie Policy from time to time in order to reflect changes to the cookies we use or for other operational, legal, or regulatory reasons. Please therefore re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.